Pawdio Back Office ("Pawdio", "we", "us") is appointment and client-management software for pet-grooming and pet-care businesses, operated by Pawdio Corporation. This policy describes what information we collect through the Pawdio Back Office application and its text-messaging program, Pawdio Appointment Alerts, how we use it, and the choices you have.
Information we collect
- Contact details you give when booking: your name, email address, mobile phone number and postal address.
- Pet and appointment information: your pets' names and care notes, your appointments, visit history and purchases at the grooming business.
- Messaging records: the text messages and emails we send you, your replies, delivery status, and your opt-in or opt-out choices, including the date and method of your consent.
How we use it
- To book and manage your appointments and your pets' care.
- To send appointment confirmations, reminders, check-in notices, ready-for-pickup notices and cancellation notices by email and, if you have opted in, by SMS text message.
- To keep a record of your consent and honour your opt-out requests.
SMS text messaging program (Pawdio Appointment Alerts)
When you give your mobile number while booking at a grooming business that uses Pawdio Back Office and agree to receive appointment texts, you consent to receive transactional SMS messages from Pawdio Corporation about your appointments at that business. Messages are limited to appointment confirmations, reminders, check-in notices, ready-for-pickup notices and cancellation notices. No marketing or promotional messages are sent under this program.
Consent is collected directly by Pawdio, either through an unchecked checkbox on the booking form or verbally when staff read our opt-in disclosure. Consent is never a condition of booking or purchase. The exact opt-in wording is published at pawdiocorp.com/sms-opt-in.html.
Message frequency varies with your appointments, typically one to three messages per appointment. Message and data rates may apply. Reply STOP to any message to opt out at any time; reply HELP for help, or email [email protected]. Carriers are not liable for delayed or undelivered messages.
Mobile information and SMS consent are not shared with any third party or affiliate for marketing or promotional purposes. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Your mobile number and consent record are used only to deliver the appointment messages you agreed to receive.
Who we share information with
Your information is shared only with the grooming business you booked with and with the service providers that operate the application on our behalf: cloud hosting, email delivery and SMS delivery (Twilio). These providers process your information only to deliver the service and are not permitted to use it for their own purposes.
Your choices
You can ask the grooming business or Pawdio to correct your details, turn email or text notifications off, or delete your profile. You can opt out of text messages at any time by replying STOP.
Contact
Pawdio Corporation. Questions about this policy: [email protected]. Registered messaging brand: Pawdio Corporation.