These terms cover the use of Pawdio Back Office ("Pawdio"), appointment and client-management software for pet-grooming and pet-care businesses, operated by Pawdio Corporation, and its SMS text-messaging program, Pawdio Appointment Alerts.
SMS messaging terms (Pawdio Appointment Alerts)
- Program description. Pawdio Appointment Alerts, operated by Pawdio Corporation, sends transactional text messages to customers of grooming businesses that use Pawdio Back Office and who have opted in: appointment confirmations, reminders, check-in notices, ready-for-pickup notices and cancellation notices. No marketing messages are sent under this program.
- Opt-in. You opt in when booking an appointment, either by checking the unchecked SMS consent box on the booking form or by saying yes after staff read the Pawdio SMS disclosure to you in person or by phone. Your consent, mobile number and the date are recorded on your customer profile. Consent is not a condition of booking or purchase. The exact opt-in wording is published at pawdiocorp.com/sms-opt-in.html.
- Message frequency. Varies with your appointments; typically one to three messages per appointment.
- Cost. Message and data rates may apply according to your mobile plan.
- Opt-out. Reply STOP to any message to stop receiving texts. You will receive one confirmation message and no further texts unless you opt in again by replying START or asking the grooming business.
- Help. Reply HELP to any message for assistance, or email [email protected].
- Carriers. Carriers are not liable for delayed or undelivered messages. Supported carriers include all major US carriers.
- Privacy. How we handle your information is described in our Privacy Policy. Mobile information and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.
Use of the application
The application is provided to grooming businesses under a subscription agreement. Staff are responsible for reading the opt-in disclosure accurately, recording consent, and honouring opt-out requests. The service is provided as is; we are not liable for missed appointments resulting from an undelivered message.
Contact
Pawdio Corporation. Customer support: [email protected]. Registered messaging brand: Pawdio Corporation.