This page documents the exact consent language used by Pawdio Corporation to enroll pet-grooming customers in appointment text messages. Consent is collected directly for Pawdio at the time of booking. It is never a condition of booking or purchase, and the consent box is never pre-checked.
1. Booking form checkbox (online or in-app)
The booking form in Pawdio Back Office displays the following unchecked checkbox. The customer must check it to opt in.
2. In-person or phone booking (verbal script)
When a customer books at the front desk or by phone, staff read the following script word for word and record the customer's answer, mobile number and date in the customer profile.
"Would you like to receive appointment text messages from Pawdio about your grooming appointments? That's confirmations, reminders, check-in and ready-for-pickup notices, usually one to three texts per appointment. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. It's optional and doesn't affect your booking. Can I confirm the mobile number you'd like us to text?"
The customer must answer yes. Staff enter the number and mark "SMS consent: Yes, verbal, [date]" in the profile. A "no" is recorded and no messages are sent.
3. Confirmation message sent after opt-in
Pawdio Appointment Alerts: you are opted in to appointment texts. Msg frequency varies, typically 1-3 per appointment. Msg & data rates may apply. Reply STOP to opt out, HELP for help.
Program details
- Program: Pawdio Appointment Alerts, operated by Pawdio Corporation
- Message types: transactional appointment notifications only; no marketing
- Frequency: varies, typically 1 to 3 messages per appointment
- Cost: message and data rates may apply
- Opt out: reply STOP to any message
- Help: reply HELP or email [email protected]
- Privacy: mobile information and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.