The Complete Back Office

Every domain of your business.
One Back Office.

Every module — whether it’s live, in build, or on the roadmap — with AI assistance designed in exactly where it earns its keep. Not a pile of point tools. One system, engineered to work as a whole.

Scheduling & Appointments

The daily schedule is the heartbeat of your business.

Daily schedule with drag/resize rescheduling and conflict prevention
Full lifecycle: scheduled → confirmed → checked in → in progress → completed / no-show
Staff walk-in & phone bookings, including brand-new clients
Business-hours and lead-time rules, per location
Kennel & daycare scheduling with occupancy matrix and headcounts
Waitlists, package-aware availability, multi-location calendars
AI Assist

An AI scheduling assistant that books, reschedules, and fills gaps conversationally — with predictive slotting from historical demand and a live-estimate walk-in queue.

Integrates With Google Workspace

Live inside the tools your team already opens every morning.

Two-way sync with Google Calendar and Scheduler
Save documents directly to Google Docs
Generate custom reports straight into Google Sheets
Real-time Google Analytics on your storefront
Google Meet, Gmail, Drive, and Photos — connected
Never have to leave Back Office
AI Assist

AI drafts client emails in Gmail and files them to the right record, auto-builds end-of-day and staff-performance reports as Google Docs and Sheets, answers plain-English questions across your Sheets data, and organizes pet photos into owner-ready Google Photos albums.

Integrates With Microsoft Office

For the shops and franchises that run on Microsoft.

Word, Excel, and Outlook, natively connected
Import and export your schedule to Outlook
Microsoft Teams for staff coordination
One data source behind every document
AI Assist

AI generates ready-to-file Excel financial workbooks with plain-English formula help, drafts Outlook replies and resolves calendar conflicts before they hit your book, writes Word client letters and care instructions in your brand voice, and posts shift-handoff summaries to Teams automatically.

Online Booking & Client Self-Service

Clients book themselves from a link — no more phone tag.

Public booking page per business with real-time availability
New clients created automatically on first booking
Client portal: reschedule, cancel, paperwork, saved payment methods
Photo/video timeline of a pet’s stay, shared to the owner
Mobile apps with push notifications
AI Assist

An AI receptionist that answers calls and texts after hours, checks real availability, and books the appointment — the #1 add-on groomers buy separately today, built right in.

Clients, Pets & People Records

Deep records on both sides of the leash.

Client profiles with history and communication preferences
Pet profiles: breed, coat, groom level, temperament, medical flags
Vaccination tracking and standing care instructions
Person principals for salons — the same depth, human vocabulary
Client balances, prepaid credit, and account statements
Documents: waivers, vet records, and formulas on any record
AI Assist

Visit-note summarization surfaced automatically at check-in (“matting behind ears, use #7 blade, nervous with dryers”) and vaccination-expiry intelligence before it ever blocks a booking.

Communication & Reminders

Fewer no-shows and a front desk that isn’t glued to the phone.

Automated confirmations and 24–48h reminders, exactly one per visit
Per-business email templates the owner can reword — no developer needed
Real-time staff chat inside the app
Two-way SMS with clients, photos included
Review requests after completed visits
AI Assist

Smart send-time optimization per client, plus AI-drafted replies to routine messages that staff approve with a single tap.

Point of Sale & Checkout

The money screen — services and retail on one ticket, in seconds.

Tickets with service & product lines, tax, tips, and discounts
Quotes that convert to tickets
Gift cards with a full issuance/redemption ledger
Loyalty points earned on every completed ticket
Cash-drawer balancing and end-of-day reconciliation
Integrated card processing, text-to-pay, and barcode retail
AI Assist

Smart upsell prompts based on the pet’s coat cycle and purchase history, and anomaly flags on drawer counts before they become a problem.

Financials & Payroll

An audit-safe ledger under everything money touches.

Double-entry style ledger behind every transaction
Employee payroll with commission structures
Purchase orders and vendor management
Revenue, service mix, staff performance, and margin reports
Inventory with reorder alerts
AI Assist

Plain-English business questions answered from your own data (“what was my busiest Saturday this quarter and who worked it?”), plus retention and revenue insight digests.

Marketing & Growth

Keep the book full without buying another tool.

Loyalty program tracking
Email/SMS campaigns: promotions, birthdays, win-backs
Review & feedback collection with satisfaction tracking
AI Assist

Marketing intelligence that spots lapsing clients before they’re gone, drafts the win-back offer, and picks the send window — you just approve.

Staff & Operations

Staff exist as real payroll people, whether or not they ever log in.

Employee management, separate from login accounts
Role-based access (owner, manager, staff)
Shift scheduling, time clock, and time-off requests
Check-in / check-out desk mode with barcode scanning
Facility configuration: stations, rooms, kennels, capacity ceilings
AI Assist

Staffing suggestions matched to forecast demand — “Saturdays in December need a third bather.”

Back Office, Security & Integrations

The invisible layer established brands charge enterprise prices for.

True multi-tenant isolation — every row scoped to your business
Per-business settings, hours, timezone, and vertical vocabulary
Payment-safe retries — a double-tapped sale can never charge twice
Append-only audit trail with optimistic concurrency on every record
Versioned, documented REST API — the same one the app itself uses
Webhooks, third-party integrations, and custom domains per business
AI Assist

Because everything runs through one open API, AI agents are first-class users — yours or ours can operate the whole system, not a bolted-on chatbot in the corner.

See it run your business

The Founder’s Demo of Back Office — our first release, code-named Operion — rolls out 9/9/2026. Bring your toughest scheduling day and watch it disappear.